Domestic Shipping
Shipping of all smoking accessories is free within the United States. Your order will be shipped out within 1-3 business days of placing your order. If you choose Standard Shipping, it will ship via USPS Priority Mail for most items. It will be delivered within the continental United States within 2-3 business days. You will be alerted by e-mail when your order ships, and tracking information will be provided in that e-mail. If your order comprises multiple items like apparel, they may ship separately.
Apparel & other Accessories
Apparel orders will be shipped separately and have additional shipping cost. Apparel will be shipped within 2-7 business days of placing your order. Orders will ship via USPS and you will receive an e-mail notification with tracking information when your order ships. Orders will be delivered within the continental United States within 2-4 business days of shipping.
Please enter your shipping address at checkout in order to view and select pricing and shipping time options. These shipping times are times in transit, they do not include the lead time to package and ship the order (1-3 days). Please e-mail [email protected] with any questions about a specific order.
International Shipping
We ship internationally! International Customers pay a flat rate of $19.99 per order. Our shipping rates may vary over time. Please enter your shipping address at checkout in order to select pricing and shipping times. Orders will be shipped out within 1-3 business days of receiving the order.
Return Policy:
Due to the unique nature of crystals and our dedication to authenticity, all sales are final. We do not accept returns or exchanges.
We strive to showcase the true essence of each product through detailed photos and videos. Please note that, due to the individuality of product, stones and potential variations in screen coloring, items may slightly differ from the images.
Damaged Products:
While we take utmost care in packaging, we understand that unforeseen circumstances can occur during shipping. If your product arrives damaged, contact us immediately. Email us at [email protected] within 10 days of receiving your order with photos of the damaged item, and we'll assist you in resolving the issue. The buyer is responsible for all return shipping fees.
We value your satisfaction and are here to address any concerns. If you have questions or need assistance, don't hesitate to reach out to our customer support team. Thank you for choosing Pineapple Pipes Co.! Your support means the world to us.